How fast can I be live?
Typically within a few business days of a complete onboarding form. The form opens right after checkout and takes about five minutes.
What counts as a voice minute?
Time your AI receptionist spends on calls for your business, added up across the billing month. Starter includes 200 minutes and Pro includes 500. Beyond that, minutes are billed at $0.25 each so calls are never cut off. We email a heads-up when an account reaches 80% and 100% of its included minutes.
Is there a contract or setup fee?
No and no. Both plans are month-to-month subscriptions billed through Stripe. Cancel anytime from Manage billing; cancelling stops your next charge and service runs through the end of the period you've paid for.
Do you offer refunds?
No. All payments are non-refundable, including partial months. That's why we ask you to check your territory with the free form before subscribing, and why you can cancel online anytime to stop the next charge.
How do I update my card, get an invoice, or cancel?
Go to Manage billing and enter the email you subscribed with. Stripe emails you a secure sign-in link to the billing portal.
Do I need a new phone number?
No. You keep your business number. Your missed or after-hours calls forward to your AI line. Most carriers support "forward when busy or unanswered," and we walk you through it.
Will callers know it's an AI?
Yes. The receptionist introduces itself as an AI assistant for your company and lets callers know the call may be recorded and transcribed.
Does it work for law firms and other non-trade businesses?
Yes. We configure the intake questions for your practice: matter type, urgency, conflict-check details, and callback information. It does not give legal or professional advice; it captures the inquiry and routes it to you.
What happens with true emergencies?
The receptionist follows your emergency rules and flags urgent calls in your alert so you call back first. For anything dangerous, like a gas smell, fire or sparking panel, it tells the caller to get safe and call 911.
What if my trade is already taken in my area?
Check first with the free form below. We'll confirm availability, usually within one business day, before you pay anything.
Who owns the leads?
You do. Every call, chat, upload and booking is yours, and you can ask for a full copy at any time, including after you cancel.