Terms of Service
Effective October 27, 2026
The short version: month-to-month subscription that renews automatically each month until you cancel. Cancel anytime at Manage billing; cancelling stops your next charge and service continues through the end of the period you've paid for. All payments are non-refundable. Plans include a monthly allowance of voice minutes; extra minutes are billed at $0.25/min. One business per trade per area while you're subscribed.
These terms are an agreement between Digital Envisioned ("we," "us") and the business that subscribes ("you") to our managed AI receptionist and website lead-capture service (the "Service"). By checking out, you agree to them.
1. The Service
We set up and manage AI agents for your business: an inbound AI phone receptionist that answers forwarded calls, collects caller details, can book appointments into your calendar under rules you approve, and emails you summaries and transcripts, plus an on-page website lead-capture assistant. The Pro plan adds real-time webhook lead notifications, custom sales/qualifier scripts, and priority support. Missed-call text back (SMS) is provided where available through our SMS provider; carrier rules and registration requirements apply. Features are as described on the plan you purchase. Setup typically completes within a few business days after we receive a complete onboarding form and any access we need.
2. Subscription, automatic renewal, and price
- Plans are billed monthly in advance through Stripe, starting on the day you check out. Your subscription renews automatically every month at the then-current price, and your payment method on file is charged on each renewal date until you cancel.
- Current prices: Starter AI Receptionist $149/month (includes 200 voice minutes per billing month); Pro Sales & Lead Capture Agent $249/month (includes 500 voice minutes per billing month), plus any applicable taxes.
- Voice minutes and overage. Minutes your AI receptionist spends on calls for your business are added up for each billing month. Minutes beyond your plan's included amount are billed at $0.25 per minute on your next invoice, so the Service is not interrupted. Unused minutes do not roll over.
- We will email you at least 30 days before any price change takes effect; you can cancel before then.
- If a payment fails, Stripe will retry and email you. We may pause the Service if an invoice remains unpaid.
- Carrier charges for forwarding calls to the AI line, if any, are your responsibility.
3. Cancellation; no refunds
- Cancel anytime, without calling us, at Manage billing (Stripe Customer Portal), or by emailing support@digitalenvisioned.net.
- Cancellation takes effect at the end of the current paid period. You keep the Service until then and will not be billed again, except for any overage minutes used during that period.
- All payments are non-refundable, including partial months, unused minutes, and overage charges, to the extent permitted by law. Please use the free territory check on our website before subscribing.
4. Territory exclusivity
We provide the Service to one business per trade in each service area. Check availability with the free form on our website before subscribing. Your territory (trade + area) is confirmed with you after onboarding and stays yours while your subscription is active and in good standing. If you cancel or your account is unpaid for more than 14 days, the territory may be offered to another business.
5. AI disclosure, recording, and consent
- The agents identify themselves to callers and visitors as AI assistants. You agree not to ask us to remove that disclosure.
- Calls may be recorded and are transcribed and summarized. Alabama permits recording when one party consents, but callers can be located in other states with stricter rules, so callers are told the call may be recorded. You are responsible for any additional notices your business needs.
- Calls and texts to your customers. You are responsible for having any consent required by the Telephone Consumer Protection Act (TCPA) and similar laws before you or the Service call or text a customer, and for honoring opt-outs. The Service does not send marketing texts on your behalf.
- Calls and texts to you. You agree we may contact you by call, text, or email about your account and the Service, including with automated technology. Reply STOP to opt out of texts; account and billing emails will continue while you're subscribed.
6. Your responsibilities
You are responsible for the accuracy of the business information, prices, hours, service area, and emergency rules you give us; for following up on leads and honoring appointments booked through the Service; for your licenses and insurance; and for complying with laws that apply to your business. You won't use the Service for unlawful, deceptive, or harassing calls or messages.
7. AI limitations, not an emergency service
The agents use automated systems and can mishear, misunderstand, or make mistakes, and may be unavailable during outages of telephone carriers, our voice provider, or other third parties. The Service is not an emergency service; in danger situations the agents tell callers to contact 911. Review leads and transcripts, and confirm bookings with your customers.
8. Data and ownership
Leads, transcripts, recordings, and files collected for your business belong to you. We process them to provide the Service as described in our Privacy Policy and will provide a copy on request, including for up to 12 months after cancellation.
9. Disclaimers and limitation of liability
The Service is provided "as is." We do not guarantee any number of calls, leads, bookings, or revenue. To the extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim, and we are not liable for lost profits, lost jobs, or indirect or consequential damages.
10. Changes to these terms
We may update these terms with at least 30 days' notice by email for material changes. Continuing to use the Service after the change takes effect means you accept the updated terms; you can cancel before then.
11. Governing law and disputes
These terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Jefferson County, Alabama, and both parties consent to that venue. Before filing, each side agrees to try to resolve the issue in good faith by email for 30 days.
12. Contact
Digital Envisioned · 106 Center Street South, Birmingham, AL 35205 · 205-578-8884 · support@digitalenvisioned.net